Follow the news situation!! A famous airline suddenly canceled a flight while waiting to travel to Japan. Happening in Thailand in 2024 (there are so many people waiting that they can't take it, can't go anywhere)

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News that followed: The flight explained the delay and sudden cancellation while going to Japan. When we returned to Thailand, there were many people waiting. We couldn't take it anymore, it took longer, wasting a lot of time. You must read this news below about what will happen with your flight ticket booking. There are a lot of bags.

Passengers are relieved that Air Japan has already flown to Japan. New airline explains refunds After canceling the flight unexpectedly Following the case of Air Japan Airlines under ANA Holdings, a new airline. which opens the Bangkok-Narita flight route Went on February 10th. And there was a notification of cancellation of flight NQ2 on the Suvarnabhumi-Narita route at 12:15 a.m. on February 21. By specifying the reason that aircraft malfunction Need to wait for spare parts to arrive from Japan. Because the airline has only one plane for service. There was no plane to reserve for the time of the incident. Passengers complained that new airline Air Japan suddenly canceled their flight. Ask for responsibility which makes the tourists Passengers on the said flight came out to post messages on social media channels such as Facebook groups, Pantip websites, and TikTok, expressing their dissatisfaction and calling on the airline to come out. Show responsibility for this event Because each person has reserved a hotel room, train ticket, or tour package. which caused the travel plans that had been prepared to be disrupted Until a group was formed to claim damages. and return flights that have already been reserved as well The Civil Aviation Authority of Thailand (CAAT) or CAAT has called the airline to explain the matter. stating that the repair has been completed and will be ready to serve on the evening of February 22 and urge airlines to prepare contingency plans in case of flight cancellations If something like this happens again in the future

The Council of Consumer Organizations or the Office of Consumer Affairs has issued a statement regarding this case. “Passengers whose #AIRJAPAN flights were canceled were able to collect evidence. Including receipts for booking accommodations or hotels. Call on the airline to compensate for additional opportunity costs.” However, on the night of February 23, the reporter reported that Passengers of flight NQ2 have successfully departed Suvarnabhumi Airport for Japan. Even though there was a delay of 2 hours from leaving Thailand, the passengers on the said flight posted on Facebook Revealed that he arrived at Narita Airport. Japan at around 9 a.m. (Japan time) most recently at 7:30 a.m., a user of the Facebook fan page Japankakkoii - various information about Japan and Japanese tourism One of the passengers who traveled on the flight posted a message stating: "Congratulations to us, we've arrived in Narita. It rained a little and the flight went smoothly." This event caused a large number of people to join in sending encouragement, such as "Half the country cheering, cheering with all our hearts." ” “Congratulations. We've been waiting all day. Finally got to go. travel safely Have a fun trip.” “Have a safe trip.” “Waiting to see the return trip again. Hope it goes well.” “I hope the machine that the technician came to repair works 100%.” In the Japanese travel Facebook group Passengers traveling on the said flight Also revealed pictures and video clips. After arriving as well, AirJapan airline posted on Facebook Clarifying the flight cancellation case as follows: “Announcement of apology. and explain how to change flights, cancel and refund.

As of today, flight NQ2 (Bangkok-Narita) and subsequent flights NQ21 (Narita-Incheon), NQ22 (Incheon-Narita) and NQ1 (Narita-Bangkok) have been canceled due to reasons. Maintenance aspect We sincerely apologize for the inconvenience caused to all passengers who made reservations. The following information is for passengers booking flights. NQ2/NQ21/NQ22/NQ1 That was canceled on February 22. Regarding basic flight changes, cancellations, and refunds for customers who have already reserved seats. We have sent a “Cancel Info” email to the email address you used when making your reservation. We ask everyone to please check the content of the email. Within the email, we have informed the refund process. Flight changes, etc. But since we have received other questions from many of you, we will provide additional information below. We hope it will be useful to all of you. If you do not receive the email, please contact the reservation website or support center. In any case below If you book or purchase an AirJapan ticket from the AirJapan website, there will be no additional cancellation fee. But in the case of booking or purchasing AirJapan tickets from an airline ticket price comparison website Travel agency websites, etc. Please contact the website from which you purchased tickets for further processing. When booking or purchasing AirJapan tickets from the AirJapan website, please check your flight's departure schedule. For one-way bookings: (Passengers whose one-way flight is a canceled flight listed above) Options will vary depending on your boarding time.

In the case before the boarding time of the relevant flight You can choose one of the following items. Change to another flight of our company. You can change to another travel date within 7 days from the departure date of your reserved flight. If there are empty seats But in the case of wanting to change the travel date 8 days or more from the departure date of the reserved flight. Will not be able to change the travel date. In this case, we will cancel your booking and refund you. Cancellation/Refund Please check “AirJapan Involuntary Handling” in the email you received and proceed with step 2. In the case after the boarding time of the relevant flight has passed. You will not be able to change to another one of our flights. We apologize for the inconvenience. Cancellation/refund only. In this case, you do not need to take any action. We will process refunds one-by-one for round-trip bookings: (passengers whose outbound flight was on the canceled flight listed above) For canceled outbound flights, 1 or 2 will apply. above, but only for return flights purchased together. There are options as follows: 3. For those who will use the original return flight. (No matter what steps are taken on the outbound route above), you can board the return flight without taking any action. 4. For those who wish to cancel/request a refund for the return flight. Please fill in the required information in the section. “Process request form” of “AirJapan Involuntary Handling” in the email you received and press the send button. Please be informed that You cannot change the departure date of your return flight. If it is necessary to change the flight departure date Please cancel and request a refund first. Then make another booking. In the case of booking or purchasing AirJapan airline tickets on the airline ticket price comparison website. travel agency website, etc.

Because the website you purchase from is distributed independently. We are therefore unable to accept any refund requests. We apologize for the inconvenience. For changes, refunds, or inquiries about your airline tickets. Please contact the website where you made your reservation or purchase of tickets. and complete the steps yourself.” Air Japan explains measures to compensate passengers in case of flight cancellation. Due to maintenance reasons Through the Facebook page, [Sorry announcement. and clarification on how to change flights, cancellations, and refunds] Due to today's flight NQ2 (Bangkok to Narita) and subsequent flights: NQ21(Narita to Incheon) NQ22(Incheon to Narita) and NQ1(Narita to Bangkok) were canceled due to maintenance reasons. We sincerely apologize for the inconvenience caused to all passengers who made reservations. The following information is for passengers booking flights. NQ2/NQ21/NQ22/NQ1 That was canceled on February 22. Regarding basic flight changes, cancellations, and refunds for customers who have already reserved seats. We have sent a "Cancel Info" email to the email address you used when making your reservation. We ask everyone to please check the content of the email. Within the email, we have informed the refund process. Flight changes, etc., but since we received other questions from many of you Please provide additional information below. We hope it will be useful to all of you. (If you do not receive the "Cancel Info" email, please contact the reservation website or support center.) In any of the cases below, If you book or purchase an AirJapan ticket from the AirJapan website, there will be no additional cancellation fee.

 → But if 2 cases book or purchase AirJapan tickets from an airline ticket price comparison website Travel agency websites, etc. Please contact the website from which you purchased tickets for further processing.

1 When booking or purchasing an AirJapan ticket from the AirJapan website, please check the departure schedule of your flight. A For one-way bookings: (Passengers whose one-way flight is a canceled flight listed above) Selected will vary depending on your boarding time. In the case before the boarding time of the relevant flight You can choose one of the following items. Change to another flight of our company.

 → You can change to another travel date within 7 days from the departure date of the reserved flight. If there are empty seats But in the case of wanting to change the travel date 8 days or more from the departure date of the reserved flight. Will not be able to change the travel date. In this case, we will cancel your booking and refund you. Cancellation/Refund → Please check "AirJapan Involuntary Handling" in the email you received and proceed with the steps in 2 cases after the boarding time of the relevant flight. You will not be able to change to another one of our flights. We apologize for the inconvenience. Cancellation/refund only → In this case, you do not need to take any action. We will process refunds one at a time. For round-trip bookings: (Passengers whose outbound flight is on the canceled flight listed above) For the canceled outbound flight, ① or ② above will apply for the purchased return flight. together There are the following options: ③ For those who will use the original return flight. (Regardless of any action taken on the outbound route above), you can board the return flight without taking any action. ④ For those who wish to cancel/request a refund for the return flight. Please fill in the required information in the section. “AirJapan Involuntary Handling” request form in the email you received and press the send button. Please be informed that You cannot change the departure date of your return flight. If it is necessary to change the flight departure date Please cancel and request a refund first. Then make another booking.

2 In the case of booking or purchasing AirJapan airline tickets on the airline ticket price comparison website. Travel agency websites, etc., because the website you purchase is distributed independently. We are therefore unable to accept any refund requests. We apologize for the inconvenience. For changes, refunds, or inquiries about your airline tickets. Please contact the website where you made your reservation or purchase of tickets. and complete the steps yourself. Airline Japan has just launched its inaugural flight. 'Bangkok-Narita' on February 10, 2024, and recently became a hot topic in the social media world. The airline was scheduled to travel to Narita Airport. Japan at 12:15 a.m. on February 22, 2024, the airline announced the cancellation of flights. This has caused a lot of criticism. However, CAAT has called the airline to explain the reason for canceling the flight. Air Japan has explained the reason for canceling the flight. Aircraft malfunction Unable to complete repairs Because I have to wait for spare parts from Japan. Expected to open for passenger service on February 23, the Civil Aviation Authority of Thailand (CAAT) invited Air Japan to explain the reason for canceling flight NQ2, Suvarnabhumi - Narita route, on February 22, 2024 at 12:15 a.m. Air Japan Airlines explained that the flight cancellation was due to an aircraft malfunction. which the airline has made preliminary corrections to But the maintenance could not be completed within the expected time. Due to having to wait for spare parts to be sent from Japan, today (22 February 2024) the said parts have arrived in Bangkok and are currently undergoing maintenance.

Air Japan expects to be able to serve passengers on flight NQ2 on February 23 as scheduled. CAAT emphasizes that if the airline is unable to successfully repair the aircraft, and cannot fly tonight. Air Japan must communicate the situation to passengers as soon as possible. and provide appropriate measures to compensate passengers. In addition, airlines are urged to prepare contingency plans in case of flight cancellations. If an incident like this occurs again in the future, the affected passengers and want to claim compensation You can contact or consult with the Office of the Consumer Protection Board (OCPB) through another channel. Passengers filed a complaint with the Consumer Protection Board after Air Japan canceled their flight unexpectedly. Identify the faulty device Pay back just the ticket price While some people have lost money on hotel reservations, train tickets, and tourist attractions, the Civil Service Commission recently called airline representatives. Please explain within today. to find solutions to problems Social media has published a clip of the incident while passengers were preparing to travel with Air Japan on the Bangkok-Tokyo route. It is scheduled to depart at 12:15 a.m. today (22 February 2024), with officials informing that The airline will be delayed for 3 hours due to equipment. Until 3:00 a.m., they announced the cancellation of 4 such flights, while officials said that Passengers cannot be transferred to other airlines. and will only refund the ticket price. until many passengers became dissatisfied Some gathered together to protest in front of the gate. but did not reach a conclusion Many people were shocked to learn that Air Japan only had 1 passenger plane, so no other planes came to pick them up. or transfer passengers The news team spoke with Kittiphon Teerawanitphon, an affected passenger, last night. He said he planned 3-4 months in advance to travel to Japan. By searching and seeing that Air Japan's price is satisfactory. and is a newly opened ANA affiliate. So I reserved it from the beginning of the month. Last November, traveling with 3 people.

There was no signal from the airline that they would cancel the flight. They are a subsidiary of ANA, a Japanese airline. I think it's reliable. When they opened the first day, we heard the news about the delay every day until the lottery came out to us, which was cancelled. Kittiphon said that it was time to board the plane at 11:30 p.m., but he went to sit and wait first. It wasn't until close to 11:00 p.m. that the first announcement came that flights would be delayed. Because the plane coming from the origin But they didn't say how long the delay would be. until midnight There was a second announcement that it had to be delayed. Because there is a problem and the machine must be repaired which is beyond the normal items. And continued to inform such messages every half hour until 3:00 a.m. when the flight was canceled. and will refund the money without notifying compensation Or there will be another plane coming to pick you up. "When the cancellation was announced There was a commotion. People were dissatisfied and stood and scolded the officials for quite some time. We could argue for hours. Until finally, the person with power Not sure if it was the Manager or not, he said he could only do a Refund and return the money to us. Unable to procure another aircraft Or you can transfer to another airline." Recently, the airline Send flight cancellation email And the refund process will be completed within 3-4 days and the money will be refunded automatically. Kittiphon said that in the case of a short flight cancellation It affects refunds for hotels reserved during the first night of the trip, but during the later days some hotels allow cancellation of reservations and refunds. But you have to pay a fee. or many items were not returned Which when including the airfare will be 50,000 baht or more per person. As for finding another flight to Japan. The price will be quite high.

It affects all the plans we have planned. including hotels, train tickets, and tourist attractions that we have booked Thinking that he would not be able to continue organizing this trip, Kittiphon called for relevant agencies to take care of him. Because 300-400 tourists are in trouble, some traveling from other provinces to catch a flight at Suvarnabhumi Airport. There are also the elderly, children, and disabled people in wheelchairs. But have not received any compensation as of now, only refunded the cost of the flight ticket. Recently, passengers have formed a group to unite the victims and file a lawsuit against the Civil Aviation Authority of Thailand. A news report from the Civil Aviation Authority of Thailand (CAAT) revealed to the news team that At this time, Mr. Sutthiphong Kongpool, Director of EGAT, has been informed of the incident and has called Air Japan to explain today. Both the issue of flight cancellation The reason is that there is only 1 aircraft in service, but when requesting permission to fly, it is stated that there are 6 aircraft, including measures to take care of passengers whose flights have been canceled. In addition to refunding the ticket cost, which OBEC considers insufficient to cover the damage caused to passengers. Passengers have the right to complain to the Office of the Consumer Protection Board if they receive inappropriate compensation. CAAT is ready to facilitate passengers in filing complaints. Air Japan is a new low-cost airline under ANA Holdings, flying the routes Bangkok-Tokyo (Narita) and Tokyo (Narita)-Bangkok. Providing service with Boeing 787-8, the first flight began on February 10th. Meanwhile, on the website it was announced that Air Japan announced the cancellation of flights NQ1, NQ2 roundtrip Bangkok-Narita today, as well as cancel NQ21, NQ22 roundtrip Narita-Incheon. To open the inaugural flight route today is the first day due to a plane failure. and information is provided that In case of cancellation or delay There are no transfers to flights on other airlines. Including ANA and Peach flights, "Air Japan" reveals the reason for canceling the flight. "CAAT" calls for clarification, insists if repairs are not completed tonight. Prepare to provide relief to passengers

From the case of hot issues in the online world When both Thai and foreign tourists Buy a plane ticket with the new airline Air Japan and travel to Narita Airport. Japan It was scheduled to travel at 12:15 a.m. on the night of February 22, 2024. The flight was canceled by a domestic airline. This created a lot of dissatisfaction among passengers waiting to board the plane. Read the news, complaining about Air Japan's plane breaking down and canceling the flight, leaving passengers shocked that there was only 1 plane. Most recently on February 22, 2024, Facebook "CAAT - The Civil Aviation Authority of Thailand” has posted an explanation of the reason for canceling the said flight, stating that CAAT has called Air Japan to explain the reason for canceling the flight. The Civil Aviation Authority of Thailand (CAAT) invited Air Japan Airlines to explain the reason for canceling flight NQ2, route Suvarnabhumi - Narita, on February 22, 2024 at 12:15 a.m. Air Japan airline explained that the reason for canceling the flight was due to from an aircraft crash which the airline has made preliminary corrections to But the maintenance could not be completed within the expected time. Due to having to wait for spare parts to be sent from Japan, today (22 February 2024) the said parts have arrived in Bangkok and are undergoing maintenance. Air Japan expects to be able to provide passenger flight service. NQ2 tonight (23 February 2024) can be completed as scheduled. CAAT emphasizes that if the airline is unable to successfully maintain the aircraft, and cannot fly tonight. Air Japan must communicate the situation to passengers as soon as possible. and provide appropriate measures to compensate passengers. In addition, airlines are urged to prepare contingency plans in case of flight cancellations. If an incident like this occurs again in the future, the affected passengers and want to claim compensation You can contact or consult the Office of the Consumer Protection Board (OCPB) through another channel. Passengers complained loudly After Air Japan airline had a flight delay of more than 3 hours before announcing the sudden cancellation of the flight, they pointed out that they could only do so reluctantly and request a refund.

February 22, 2024, there was one victim. Recounting the incident through the website Pantip.com, he stated that he was one of the passengers on the Air Japan flight on February 22 at midnight. By checking in from 9 p.m. There were so many people waiting in line that they ended up waiting in gate C9, which was supposed to get on at 11:35 p.m., but the ground announced that Delay machine There was a broken part that was being repaired. Had to wait a while until 3:00 a.m. the ground canceled the flight because the machine could not be repaired. And now the overhaul passenger and I were left behind. He and the other passengers negotiated. But no solution was provided. and informed that only a refund would be given Some passengers went out to protest in front of Gate C so that the airline could solve the problem so they could travel. Until recently He and the other passengers did not travel. Because the airline has only one plane. Therefore, they had to be forced to refund. In addition, there was also a victim who posted a video clip with a message on Tik Tok stating, “Delay of 3 hours, suddenly announcing the cancellation of the “AirJapan” flight, delay from the first day until today. There were no improvements,” with many people commenting, such as “Air Japan has only one plane. It's broken and it's finished. They can't use a hotel to sleep in because they don't know when the repairs will be finished. Low cost, no transfers, so the airline refunds the money. only” and “I didn't get anything. Now I just said that I will refund the ticket, but I am not responsible for the hotel and accommodation costs. There is no other airline to find.” In addition, one Facebook user stated, “Whoever flies Air Japan, 4 flights were canceled due to Equipment Malfunction or abnormal machine equipment. There is also a Narita-Bangkok flight. What you can do is Request a refund or request a flight change But if you change flights, you will have to pay additional money as well. Anyone who reserved tickets through an agency must contact the agency themselves to request a refund. Passengers are victims of the disaster, complaining about Air Japan flying to Tokyo, the plane broke down and the flight was cancelled. Shock, there's only 1 plane, just launched a few days ago.

It has become a hot topic online.  When all tourists, both Thai and foreign  who bought a plane ticket with a new airline, Air Japan, and will travel to Narita Airport.  Japan  It was scheduled to travel at 12:15 a.m. on the night of February 22, 2024. The flight was canceled by a domestic airline.  In this event, Air Japan Airlines, route Bangkok - Tokyo, is preparing to receive passengers from Suvarnabhumi Airport.  Go to Narita Airport.  But when the time comes  The airline announced a delay of more than 3 hours because the plane had a problem that required repair.  Before the airline finally announced the cancellation of 4 flights.  This incident caused great dissatisfaction among passengers waiting to board the plane.  This is because all passengers have already reserved both accommodation and train tickets.  If the flight is postponed or canceled  It will affect your ability to travel and you will have to pay for the hotel and travel expenses you booked.  Initially, the airline stated that they would only refund the ticket price.  You can get your fare back.  or if you want to change your flight  Will incur additional costs.  As a result, passengers are dissatisfied.  This caused some passengers to gather and protest in front of the gate.  Because I want to get help solving problems from the airline so I can travel.  But what's more shocking is that  When it was learned that Air Japan had only 1 passenger plane, there were no other planes available to pick up or transfer passengers.  For Air Japan, a low-cost airline affiliated with ANA, the routes Bangkok - Tokyo and Tokyo - Bangkok began flying for the first time on February 9th.